Refund and Cancellation Policy:

At Pro Supply Distribution, we strive to provide our customers with products and services of the highest quality. However, we understand that there may be instances where you need to cancel an order or request a refund. Please review our policy below:

1. Refund Policy:

   • We offer refunds on products if you cancel shipment prior to leaving warehouse.

   • Refunds will be issued as a credit for future purchases.

   • Shipping costs are non-refundable, and customers are responsible for return shipping fees unless the return is due to an error on our part.

   • Refunds may take 5-10 business days to process once the returned item is received and inspected.

   • Prep Charges are non-refundable as the work has already been completed and labor isn’t refundable. Please ensure you cancel or request a refund before the team works on your shipment.

2. Cancellation Policy:

   • Orders can be canceled within 48 hours of placement, provided they have not been processed or shipped.

   • If your order has already been processed or shipped, we are unable to cancel it.

3. How to Request a Refund or Cancel an Order:

   • To request a refund or cancel an order, please contact our customer service teamPlease include your order number and reason for the request.

   • Our customer service representatives will guide you through the process and provide any additional instructions that may be necessary.

4. Exceptions:

   • Certain items may not be eligible for refunds or may have different refund policies. These exceptions will be clearly stated on the product page.

   • Customized or personalized items are non-refundable unless they arrive damaged or defective.

5. Contact Us:

   • If you have any questions or concerns regarding our refund and cancellation policy, please don't hesitate to contact us. Our customer service team is available to assist you during our business hours.

Please note that by making a purchase on our website, you agree to abide by the terms and conditions outlined in this policy. We reserve the right to update or modify this policy at any time without prior notice. It is your responsibility to review this policy periodically for changes.